June 13, 2021

6 Reasons Why an Online Casino Withhold Payment

Emily Patel
Written byEmily PatelWriter
Researched byAmara NwosuResearcher
Localised byPriya SharmaLocaliser

Can an online casino withhold payment? Ideally, this question will run through any player’s mind after winning a colossal sum. That’s because almost every online casino player knows a story or two about gamers being denied their money after a winning session.

6 Reasons Why an Online Casino Withhold Payment

Fortunately, it’s uncommon for a regulated online casino to withhold money unless the player violates some rules. So, which are these legitimate reasons that can make a legit mobile casino deny you money?

Breaching Bonus T&C

In the world of mobile gambling, nothing goes for nothing. In other words, all online casino bonus packages come with strings attached. Typically, the casino will require a player to meet specific rules to claim any winnings accrued from the bonus money or free spins.

For instance, you may need to use the bonus money on a specific online slot, particularly Starburst. Also, the casino can set a maximum amount you can wager per spin. Violating any of these rules and many others will lead to non-payment of your winnings. So, read the wagering requirements carefully.

Underage Gambling

Underage gambling is a tricky affair in most jurisdictions. For example, in the UK, the legal gambling age is 18 years. However, in Germany, Belgium, Ireland, and most states in the US, 21 is the required age to participate in mobile gambling. Even worse, countries like Greece have set the bar higher at 23 years.

Therefore, it’s vital to look at the legal gambling age within your jurisdiction before gambling. Underage betting will not only lead to the casino withholding your winnings but also initiating arrests in worst-case scenarios.

Submitting Incorrect Identification Details

You can also kiss your jackpot goodbye if you submit incorrect or fake details. This can be using an alias name or giving the wrong address. Usually, the casino will look for the flimsiest reasons to deny you winnings. In fact, they won’t care if you’re still a new player.

It’s always advisable to provide truthful and accurate information when creating an online casino account. But fortunately, most casinos carry out a proper ID verification process called KYC (Know Your Client) before proceeding further.

Opening a Duplicate Account

As said above, casinos can be petty when handling player winnings. That’s why opening a duplicate account is a big no. If such happens, the casino might flag down both player accounts, thinking you wanted to collect the welcome bonus on both accounts. Even if you’re using a different name, the casinos will look at your ID number, bank account, and IP address to bring you down. So, always open a single account.


Cheating is a serious gambling crime, whether you’re playing online or on a land-based casino. For example, you can hack the casino server to play and win Gonzo’s Quest or use software to win a video poker hand. Surprisingly, some mobile casinos don’t allow card counting in blackjack, although this betting strategy 100% legal. Therefore, be honest and comply with the game rules.

Playing on a Rogue Casino

Sometimes, it’s not your fault when an online casino denies you payment. Many a time, unsuspecting players fall prey to unreliable casinos. Luckily, spotting these casinos from afar is a straightforward task.

First, always play on a casino licensed by a reliable watchdog like the UK Gambling Commission and Malta Gaming Authority. Also, only play games developed by renowned companies like Yggdrasil, Microgaming, Evolution, etc. Another thing, read reviews online to look for any red flags before signing up. A casino without a single online review isn’t worth the trouble.


As a responsible online gambler, always comply with all house rules to avoid making some of the mistakes above. Remember, the ‘boring’ terms and conditions page contains almost all the information you may want to know about the casino. So, don’t blindly click the “Accept” button, or you may lose your bankroll and winnings in the long run. Take care!

About the author
Amara Nwosu
Amara Nwosu

With roots in the vibrant city of Lagos, Amara Nwosu is MobileCasinoRank's premier researcher. Melding rigorous analysis with an intuitive grasp of the mobile gaming sphere, Amara unravels the intricacies of the casino landscape for readers worldwide.

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